Service Charter

Business Funding Portal is dedicated to delivering to your clients the same quality of service that you do.

All of our funding partners have committed to our Service Charter:

• To respond promptly and professionally to all enquiries.
• To provide free and impartial advice prior to agreement of any fees.
• To provide this advice and any product information, in plain English, not jargon.
• To always seek and offer the most appropriate and cost effective solution.
• To always give clients the time and opportunity to present documentation to professional advisors.
• To support in writing any promises made on future actions.
• To respect and reflect the professional ethos and market circumstances of each introductory source.
• To advise early on if we are unable to assist and, as far as possible to provide reasons.